CUSTOMER INTERFACE

CUSTOMER COMES FIRST. That’s not just a statement for us, it is our way of doing business. We
put the Customer at the Center of our World and try to have an European-approach in our relationship with the Customer.

We believe in the “ personal touch” with the Customers, assisting them while they select the products they need and believe in the bond created between buyer and seller as an essential part of the purchasing/sale process. Because if this, we assign one single point of interface (the Account manager) to one single Customer, becoming the only point of contact the Customer will have with TELTEK.

Any issue, request, question and problem will be handled via that single point of contact. We also believe that when a customer needs a special item, we double-down and try to find it around the World, regardless if it is a product we usually sell or if it is a new product for us.
Again, the CUSTOMER COMES FIRST !

QUOTATION TIME

90% of our quotes are usually done in 24 hours or less: we try to respond quickly to the Customer enquiries, as we know that a call for tender reflects a need the Customer have, sometimes urgently.

FOLLOW UP

When possible, we inspect the items before we ship it to the final destination. We follow the shipment and constantly update the Customer: our Customers are always informed when the item is purchased, when it reaches the freight forwarder and, often, when it reaches the final destination. For selected destinations, we also offer delivery to the Customer’s location: the products arrive to the office, and Customers do not have to worry about Port-pick up and Customs procedures.